I'm Amanda Serfozo, an independent content strategist serving as the right hand to UX and design teams worldwide.

 
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You design context.
I create content. 

Together, we work in tandem through the design process to make informed content decisions, celebrating the fact that content and design don’t just operate hand-in-hand – they are the same hand. 

Whether wireframing first-round web designs, designing interactive interfaces or developing a brand from the inside out, I intuitively plug into your team's design process and guide it with my own. My role is to act as a user advocate while providing deeply resonant, human-centered content at every project milestone, custom to every experiential touchpoint.

Through the build-out, the behind-the-scenes, and the backend, I'm in the trenches with you, working shoulder to shoulder, supporting the design process by giving content a language — and a life — all its own. 

About Me

Now more than ever, people want maps for the worlds they wish to enter, and a story that shows them where to navigate to next.

They want to be given more than “delight”. They want to be given a direction to move and be moved in, the kind that begins and ends with a strong discovery, design, and deployment process.

I know this because I’ve seen it. I’ve seen it because I’ve had a hand in building it.


For over 10 years, I’ve worked with brands, businesses, agencies, nonprofits and startups to develop content fit to context.

As I’ve acquired a deep knowledge for how content behaves, I’ve also become fluent in the tactical languages that make it thrive, including user experience and user interface design (UX/UI), information architecture (IA), and interaction design (IxD). My agile methods of sliding between the medium and the message, the strategic and the story-driven, bring value and impact to the teams I support. Designers, developers, and strategists know me as a trusted ally and an advocate for empathy, bringing it all back to the people on the other side of the screen. 

I’ve built content for websites, applications, and software. I’ve written storyboards and reworked entire storylines. I’ve helped audiences acquire greater access, achieve deeper knowledge, and connect with like minds. 

I use my innate curiosity about how humans move the through the world to design content that meets them exactly where they are, guiding them towards next steps that put them exactly where they want to be. 


I began my career in content back in 2006 with a selective editorial internship at Rodale, typically reserved for college students, but awarded to me in my junior year of high school based on merit (and pure stubbornness). I later learned the importance of a strong call-to-action and the power of community while organizing with Obama for America. While studying at Emory University, I helped architect the first on-campus chapter of TEDxEmory, built my writing portfolio with projects that included names like NBC New York, Uber, and SXSW, and researched the 11th Circuit on behalf of the National Science Foundation. 

As content strategy was emerging as a recognized practice, I found myself imagining a rough-draft blueprint for better community and connection at the American Bar Association in Washington, D.C. It was there that I realized that designing content in the context of design was in my true nature. 

After graduating, I turned down an offer to study product launch development at Georgetown University and instead signed on as Employee No. 2 to grow Nine Labs, a UX consultancy, from the ground up. While there, I rolled up my sleeves to build business and design content for communities like the Atlanta Web Design Group and conferences like Web Afternoon and Remix South.

I later went on to join Brand Fever, where I worked to develop content for a steady roster of Fortune 500 clients, all while experimenting with new forms of content that put the agency on the map. A 40-episode web series called On Branding emerged in the form of founder interviews, podcasts, and videos, reaching audiences in over 85 countries. 

In 2014, I co-founded an emotive storytelling studio called Lexicontent, serving as a trusted content partner and creative director. Built solely by word-of-mouth and client referrals, I touched over 200+ projects for businesses, brands, and nonprofits seeking powerfully resonant, emotive content. 

Today, I hand-pick a select number of clients that I work with personally, devoting my time to collaborative teams and creative projects that give me a good story to tell and an opportunity to put my hands to work doing good in the world.

Education

B.A. Political Science, Sociology
Emory University
Class of 2012

 

Notable Clients

Coca-Cola
Georgia Pacific
Dairy Queen
Atlanta Bread Company
Rite Aid
Disney
TBS / TNT
YKK
High Museum of Art
City of Refuge

 

Adrenaline
Leadercast
Housing Works
Sepsis Alliance
Over
Maybe.For.You
Fuzzy Math
TimeKat
Postcard Pantry
The Possibility Experience



 

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Head down.
Hands at work.

I work with clients on a per-project, value-priced basis, and in special cases, on a monthly retainer. Because I touch and manage every project by hand, I choose carefully, reserving my bandwidth for projects that demonstrate a clear vision and an allocated budget. 

Once you contact me with project details and share any helpful documents (i.e. prototypes, wireframes, napkin sketches), I'll reach out to schedule a conversation about next steps, which typically include scope, timeline, and budget. 

You may wish to reach out for content support with:  

Discovery

Research and Auditing
Workshopping and Educating
1:1 Consulting and Advising
Customer Journey Mapping
Positioning and Storyboarding

Design

Content Strategy
Brand Messaging
Web and Mobile Applications
Interface and Interaction Design
Landing Pages
Website Copy
Microcontent

Deployment

Case Studies and White Papers
Annual Reports and Culture Books
Email and Drip Campaigns
E-Books and E-Courses
Content Upgrades and Opt-Ins
Media and Press Kits

Contact

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