Senior People Operations Strategist

👋 Hi, I'm glad you're here! I'm Amanda Serfozo, a People Operations Strategist focused on the genuine wellbeing of all. I bring over a decade of experience architecting systems that open doors, serving as a leader with heart and moving with strategy.

🌱 My roots are in UX, where I led portfolios, projects, and teams across enterprise finance, civic tech, healthcare, agencies, and nonprofits. Over time, I realized my passion wasn’t only in delivering the end product — it was building up the people on my team. Now fully focused on People Operations, I bring the same systems thinking, coaching mindset, and operational clarity to helping teams thrive. From guiding high-performing, revenue-generating teams to coaching 100+ creatives through career pivots, I turn complexity into momentum and vision into motion.

👩‍💻 I’m currently participating in a critical information architecture project with the U.S. Digital Response team, impacting 4.5 million state citizens. Aside from my work in system design, I'm also passionate about designing processes that enable practice maturity, mentoring those interested in growing or pivoting their careers through UX Content Collective, and co-leading “Making Sense of Relationship-Building” at The Sensemakers Club.

🎓 I graduated from Emory University, earned my Systems Design certification at Cornell University, and completed my Trauma-Informed Care certification from UC Berkeley. I’m currently enrolled at the Institute of Coaching Studies to earn my ICF-ACC credentials, with my sights set on my SHRM-CP certification next.

💡 I'm currently seeking aligned opportunities that contribute to more equitable, intentional, and empowering experiences for all and invite feedback loops for continuous learning and improvement.